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Position: General Manager 

Location: The Bridge Public House, 1 Donald St, Ottawa, ON K1K 4E6 

Category: Full Time Employment  

The Bridge Public House is looking for a General Manager who is also a part of the larger RSC management team Rideau Sports Centre (RSC). This person works collaboratively with other RSC managers on common issues and opportunities as a team player thinking of the whole.  This person is working manager, out on the floor, supporting their team with a “lead by example” work ethic.  

General Duties & Responsibilities:  

• Provide & maintain a positive, safe & energetic environment where all staff work as a highly functioning team. 
• Routine walkthrough of the building including exterior structure to address cleanliness, repair, and maintenance requirements. 
• Manage daily operations including cleanliness, organization, revenue opportunities, and staffing. 
• Liaise with public health regarding facility inspections and take corrective action as needed, in conjunction with the restaurant owner. 
• Review and monitor staffing levels and overall front and back of house schedules to ensure labor forecasts are being met weekly and daily.
• Execute daily briefings, giving staff goals to achieve and providing feedback on their performance. 
• Scheduled performance reviews of staff. Creating an action plan to help with their development. 
• Collaborates with Chef and their culinary team to ensure food quality and timing standards are consistently adhered to. 
• Ensure safety and sanitation are in complete compliance with all local, provincial, and federal regulations. 
• Plan and execute menus, promotions, and events with the management team. 
• Monitor deliveries, product, and inventory levels ensuring proper pars are being maintained. 

Guest Service Responsibilities: 

• Strive to lead by example in exception guest service to all patrons and hold all staff to this high standard.  
• Ongoing training team members to achieve the 100%; quality, accuracy, consistency, and on time to maintain an exceptional guest experience. 
• Ensuring all issues that arise are dealt with in a professional and timely manner while supporting the staff and keeping the guest happy.  

Team Leadership Responsibilities: 

• Recruit, hire, train, and retain enthusiastic team members who feel valued. 
• Model the service standards and team membership expected from the team as a hands-on leader and manager. 
• Make use of the situational leadership model to develop and manage team members. 
• Be attentive to the principles of diversity, equity, and inclusion. 
• In fairness to all, manage performance issues professionally and timely, with respect and discretion. 

Financial Management Responsibilities: 

• Full profit and loss responsibility including analysis of financial statements and corrective action. 
• Development of annual budget for approval 
• Labor/sales forecasting for effective scheduling, and post schedules 2 weeks in advance 
• Sales menu analysis and management of the menus to achieve revenue and cost targets. 
• Manage vendor relationships for the best value. 
• Establishment of food, beverage, and labour controls. 
• Maintain recipe workbooks for food and beverage as key tools. 
• Maintain POS to ensure high-quality data with integrity. 
• Maintain an event tracker and weekly/YTD dashboard. 
• Analyze monthly financial reports to budget and take corrective action as necessary. 
• Manage the seasonality of the business effectively. 
• Reporting payroll and invoices to the accounting company 
• Weekly sales reconciliation, and gratuity distribution 
• Understanding menu costing, margins, and percentages for food and beverage. 
• Ensure Beverage, Food & Labor percentages are meeting targets. 
• Oversee events portfolio in collaboration with the Event Coordinator 

Skills Required:  

• Highly effective communication skills 
• Exceptional guest service orientation 
• High attention to details 
• Ability to provide business growth. 
• Work in fast-paced environment with the ability to problem solve under pressure. 
• Deal with customer implications whether in person, by email or online 
• Consistency, reliability & efficient work ethic 
• Up-to-date food handlers & smart serve 

Minimum Requirements: 

• Secondary School (required) 
• Bachelor’s degree in business management or relevant (university or college) consider an asset. 
• General Manager: 2-5 years (required) 
• English (required), French (ideally) 
• Smart Serve (required) 
• Food Handler Certification (required) 

The Bridge Public House, and Rideau Sports Centre, are inclusive employers in every way and are committed to providing accommodations for people with disabilities. If you require accommodation, please notify the hiring manager and we will work with you to mutually address your needs. 

Please send your resume to hiring@rideausportscentre.com

We thank everyone that applies and will be reaching out to only those successfully selected for an interview.